At Professional Rubber Surfaces, we aim to ensure a smooth and reliable delivery experience for our customers across mainland UK. Below is everything you need to know about our delivery process, options, and important considerations.
Delivery Options
- Palletline Delivery Service
- Available to most mainland UK postcodes, except specific areas listed below.
- Delivered via tail lift lorry, with pallets offloaded and positioned using a manual pallet trolley.
- Please Note: This is a kerbside delivery service and requires:
- A flat, level, and solid tarmac or concrete road or driveway
- Adequate access for a large lorry (larger than a standard dustbin lorry)
- Bulk Bag Delivery
- Dispatched via palletline for kerbside delivery, or via Moffett or Hiab offload depending on location and order size.
- Loose Loads
- For larger quantities, loose loads can be tipped directly into your designated area.
- Please contact us to arrange this service.
Delivery Restrictions
We deliver to most mainland UK postcodes. However, the following postcodes are excluded from our standard delivery service:
Excluded Postcodes:
G, DG, EH, SA, TA, EX, TQ, PL, TR1-20, TR26-27, DD, PH (1-4, 14), AB (10-25, 30+39), PH (5-13, 15-18), AB (26-29, 31-38, 40+), IV (1-36, 63), KW (1-14), PH (19-40, 49-50), PO (30-41), Isle of Wight, PA (21-38), KA (27), IM, IV (40-56), KA (28), PA (20, 41-80), PH (41-47), GY (1-8), JE, HS, KW (15-17), ZE.
If you’re located in one of these areas, please contact us for a custom delivery quote.
Delivery Schedule
- Dispatch Week: Once your order is placed, you’ll receive confirmation of the next available dispatch week.
- Notification: We’ll contact you during your dispatch week to confirm shipment.
- Delivery Timeframe: Deliveries usually arrive within 48 hours of dispatch (excluding weekends).
Important Information
Planning Ahead
Please allow plenty of time for delivery and any unforeseen delays before booking installers, labour, or organising events such as children’s parties on the rubber surface. We strongly advise not booking workforce until your order has been delivered and checked.
Access Requirements
If delivery cannot be completed due to restricted access or an unsuitable surface, we cannot be held responsible for any delays or additional costs. Please ensure your location is accessible and meets kerbside delivery criteria.
Returns
- We recommend ordering a sample before purchasing to ensure suitability.
- Returns are accepted, but return delivery costs via palletline will apply.
Customer Conduct:
We are committed to respectful, helpful customer service. We will not tolerate verbal abuse or aggressive communication toward our staff, especially regarding delivery matters.
Contact Us
For any delivery queries or specific requirements, please get in touch:
- Phone: 01782 204245
- Email: info@professionalrubbersurfaces.com
Our team is here to help every step of the way and ensure your delivery runs smoothly.